Question 1

What is this website for?

Accepted Answer

This website is an online product catalogue where you can browse homeware and kitchenware products across different categories.

Question 2

What products do you sell?

Accepted Answer

We offer a wide range of homeware and kitchenware products including cookware, kitchen accessories, plates, bowls, cups, plasticware, food storage containers, household essentials and storage solutions.

Question 3

Who are your products suitable for?

Accepted Answer

Our products are suitable for households as well as businesses, including restaurants, cafés, hotels, catering companies, offices and retail stores.

Question 4

How can I browse and search for products on this website?

Accepted Answer

You can browse products by category or brand, or use the search bar to find specific products. No account registration is required to view products on this website.

Question 5

Can I purchase products directly from this website?

Accepted Answer

No, you cannot purchase products directly from this website. This website serves as a product catalogue only. If you require more information, would like to request a quotation or are interested in purchasing a product, please contact us via WhatsApp. Every product page includes a WhatsApp button where you can request a quotation or make an enquiry.

Question 6

How can I request a quotation or make an enquiry?

Accepted Answer

Every product page includes a WhatsApp button where you can request a quotation or enquire about pricing, availability or product details. You may also contact our customer support team through WhatsApp or our Contact Us page.

Question 7

How fast will I get my quotation?

Accepted Answer

Most quotations are sent back on the same working day via WhatsApp.

Question 8

Are all products shown on the website available in stock?

Accepted Answer

While we strive to keep our product catalogue up to date, product availability may change due to sales, inventory changes or restocking schedules. Some items may be temporarily unavailable. Please contact us via WhatsApp to confirm availability before visiting our showroom or requesting a quotation.

Question 9

Is there a minimum order quantity?

Accepted Answer

There is no fixed minimum for most items. Bulk pricing improves with quantity, so tell us the volumes you need and we will quote accordingly.

Question 10

Do you supply kitchenware in bulk to restaurants and cafés?

Accepted Answer

Yes. We supply kitchenware, tableware and small kitchen appliances in bulk to restaurants, cafés, hotels and resellers across Malaysia. Send us your list on WhatsApp and we quote the whole order at once.

Question 11

Where are you located and do you deliver nationwide?

Accepted Answer

Our premises are at G1-8 Jalan Tun Perak 1, Taman Tun Perak, Cheras, Selangor 43200. We deliver throughout Malaysia and welcome self-collection. You are welcome to visit us to view our range of homeware, kitchenware, cookware, tableware, plasticware and household products. Please contact us via WhatsApp before visiting if you would like to confirm product availability.

Question 12

How often is the product catalogue updated?

Accepted Answer

The catalogue is updated regularly to reflect new arrivals, product changes and stock availability

Question 13

Do you provide warranty for electrical appliances?

Accepted Answer

Warranty coverage depends on the product category and manufacturer. For electrical appliances and selected products, warranty information will be provided according to the manufacturer's terms. Please contact us if you require warranty details before purchase.

Question 14

Can I reserve a product?

Accepted Answer

Product reservations may be available for selected items. Please contact us via WhatsApp for availability and reservation arrangements.

Frequently asked questions

Find answers to common questions about The Homeware Shop product catalogue, including product availability, quotations, showroom visits, warranties and our range of homeware and kitchenware products.